In today’s technological world quality output from computers depends on machine's regular performance. To get the optimum performance; maintenance is a major factor. Maintenance includes Hardware, Software, as well as peripheral devices. From Hardware malfunctions to Blue Screen Of Death, from Software glitch to viruses infection, whatever takes your systems down, you need a reliable fix or a solution, for the moment of your tech disaster.

We collaborate with you to provide competitive professional computer repairs and support as we understand that a breakdown during or after your working times may lead to many vulnerable threats.

Hardware maintenance consists of online and/or telephonic support and troubleshooting using remote diagnostics and assisting for setup as well as fee based upgrade services. Maintenance includes proving support for preventive and corrective services that may be physical repairs or update patches to get the optimal performance which is included as per contract or as pay-as-you-go service.

Software maintenance consists of either long term or per-incidence support contracts. Similar to hardware support, software support also includes remote assistance and on-site assistance on case to case basis. We also assist in installation assistance and basic usability of software. Usually software maintenance includes re-installation and assistance on existing software in terms of usage and migrations, installation of updates if available and other types of reactive and proactive on-time on-spot services. Software maintenance does not include the purchase or entitlement rights to future use of Srijan Services proprietary or licence software used to provide any minor or major software assistance on-site or remote assistance.

 

Benefits of the Annual Maintenance Contract (AMC)

• Getting maintenance done to meet agreed Service Level Agreements.

• Decreasing/ minimizing the downtime with help of regular checks.

• Getting replacements as if covered under maintenance agreement.

• Getting timely hardware and software patches and updates.

• Mutual agreement on terms of services gives you peace of mind for optimal productivity.

• Experienced technicians available at the moment of technology failure.

 

Repair and Support Services include:

• Fixing the in-question hardware or software.

• Timely updates and patches

• Providing re-installation and mentoring on existing environment.

• Data services and recovery in most of non-physical damaged Hard Drives.

• Providing installation and training of devices and software as per Maintenance contract.

• Providing documentation of services provided in proper detailed format.